Delivery & Shipping

Delivery & Shipping


Shipping and Delivery Policy

Who delivers my items? To ensure a fast and secure delivery of your order, we work with reliable shipping partners such as DHL, Hermes, or the local postal service. The choice of service provider depends on the fastest available option for your location in the UK.

Are there shipping costs? The shipping costs depend on the value of your order:

  • Free Shipping: For orders with a value of £19 or more, standard shipping to an address of your choice (home, workplace, or collection point) within the UK is free of charge for you.
  • Standard Shipping: For orders with a value under £19, we charge a flat shipping fee of £2.99.

The relevant order value is the subtotal after all discounts have been applied.

Can I have the order sent to a different address? Yes, you can specify a delivery address that differs from your billing address during the checkout process. Simply add it in your customer account or enter it during checkout.

What happens if I am not at home during the delivery? If you are not present at the time of delivery, our shipping partner will usually make another delivery attempt or leave the parcel with a neighbour. In many cases, the parcel will also be left at a nearby parcel shop or post office for collection. You will be informed of this via a notification card in your letterbox or by e-mail.

Can I choose a specific delivery time? Unfortunately, it is not yet possible to specify a desired delivery date at this time.

What happens if a parcel cannot be delivered? If the delivery fails (e.g., due to an incorrect address or non-collection), the parcel will be returned to us. As soon as we have received the return, we will inform you by e-mail. We will refund any amounts already paid to you within 7 working days using the original payment method. It is not possible to reship the same order. In this case, please place a new order.

What should I do if I have received the wrong item? We apologise for the inconvenience. Please contact our customer service immediately by e-mail at info@foxysea.com to clarify the next steps.

Please reorder the item you originally wanted. Please return the incorrectly delivered item after consulting with us. Of course, you will not be charged for the wrong item, and the purchase amount for the item you did not receive will be refunded to you upon receipt of the return.

Why has my order not been dispatched yet? We process all orders as quickly as possible. As a rule, we hand over your shipment to our shipping partner within 48 hours (on working days). Please note that there may be slight delays during periods of high order volume, such as on public holidays or during discount promotions. We ask for your understanding in this matter.